ITIL and ITSM offer unique benefits in IT service management by aligning services with organizational goals, improving service quality, and preparing for future IT demands.
ITSM involves end-to-end delivery of IT services, from incident management to tailored operations, using best practices and standardized processes.
ITSM plays a key role in operational efficiency by streamlining processes, optimizing capacity planning, and reducing service management costs.
Implementation of ITSM also enhances risk management by proactively identifying and managing IT risks, ensuring smooth IT service operations.
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