How AWS Empowers Intercom to Thrive as a Product-First Company | HackerNoon
Briefly

"Intercom is a product-first company. Our founders are product people-designers—and our focus has always been on building tools that customers enjoy using."
"We're not an engineering-first company. While we value innovation, our approach is deliberate. We avoid reinventing the wheel unless it's essential for the product or business."
Read at Hackernoon
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