As our brand has experienced rapid growth, we greatly appreciate customer feedback and are committed to providing the best possible experience amidst challenges in supply and service.
To address supply shortages, we've added two new production lines to double our output for established products, effectively reducing our backlog and readying for rising demand.
We've improved our packaging for mountain bikes, reducing damage during transit for 10%-15% of products, enhancing customer satisfaction and product integrity.
By doubling our logistics and customer service staff since June, we aim to enhance after-sales support and promptly address issues to improve customer experience.
#customer-feedback #supply-chain-management #product-improvement #after-sales-service #operational-excellence
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