Customer Surplus Value, drawn from economics, assesses the amount customers would need to give up a product. Higher value indicates increased product worth.
The Net Promoter Score (NPS) is extensively used in customer feedback, linking to growth and loyalty. Customer Surplus Value offers a unique perspective.
#customer-surplus-value #net-promoter-score #customer-satisfaction #measure-of-value #customer-feedback-metrics
[
add
]
[
|
|
...
]