Measuring learning impact is the number one most common challenge reported by L&D teams, yet 42% of organizations lack a strategy for learning measurement.
Today, skill gaps and talent retention are the largest barriers to business transformation, highlighting the critical importance of effective learning programs in organizations.
Customer education is essential for driving revenue and retention; the average program increases revenue by 6.2% and improves customer retention by 7.4%.
Many L&D professionals lack access to business data and often rely on inadequate metrics that fail to demonstrate the true impact of learning on performance.
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