Since their 2018 introduction, Costco’s food court ordering kiosks have attracted backlash for failing to save time during the ordering process. Customers must wait in a separate line for food after ordering, negating the benefits of using kiosks. Additionally, the awkward food court layout complicates managing carts. On a different note, muffin enthusiasts are unhappy with Costco's recent recipe alterations, trading beloved massive muffins for new flavors with a butter base. The change raises questions about consumer retention and whether the original beloved muffins will make a comeback.
The introduction of ordering kiosks at Costco's food court hasn't saved time or improved the customer experience, leading to widespread complaints about the ordering process.
The recent changes to Costco's famous muffins have sparked dissatisfaction among customers, who yearned for the large pastries that were more akin to mini cakes.
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