Owner Cleo Malone states, "It's on us to pay our workers a working wage, not the customers... the whole point of a business is to add value to the community and take care of their workers with a living wage."
Taylor Siok of Passionfruit Coffee highlights, "The hours are more consistent, the pay is the same week to week... it gets rid of the awkwardness of tipping and we can just focus on being hospitable."
Customer Eden Greenwood appreciates the model, saying, "It makes me feel like the business actually cares about their workers, and the onus is not on me the customer to keep their workers afloat."
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