Starbucks has a customer-friendly policy for remaking drinks, stating that customers dissatisfied with their food or beverage should inform the staff for a remade item. While most baristas are willing to fulfill such requests—whether due to mistakes or preferences—there are exceptions in cases of perceived abuse of the policy. A barista’s willingness to remake a drink usually hinges on the customer's honesty, emphasizing that rudeness or deceit can lead to refusals. Customers can escalate concerns to a manager if needed.
Starbucks' food and drink Return Policy states: "If for any reason you are dissatisfied with your food or beverage item, let us know and we'll gladly remake it for you."
Most will happily remake your drink for you, whether it's a new milk alternative you don't love or a mistake they made.
Starbucks' replacement policy relies on honesty and it should not be abused. While there's no guarantee your barista won't be slightly annoyed, you are well within your rights to ask for a new one.
If you're trying something new and decide you don't like it, most baristas will remake it for you.
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