Hertz placed Shane Rich on their Do Not Rent list, claiming he used a fraudulent ID, causing confusion about his valid identification and trip history.
Mistaken identity is a possible explanation for Shane's situation, as Hertz claimed he rented in 2021, during a time he was not in Mexico.
Hertz should have informed Shane about the specific reasons for his placement on the Do Not Rent list; a polite appeal could help resolve the issue.
Rental car companies have specific protocols for appealing suspensions; reviewing the details on the ID could clarify the confusion between Shane and Hertz.
Collection
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