Customer satisfaction is still very high but has nevertheless fallen noticeably compared to last year. The quality of the charging experience itself is still rated as best in class, and Tesla also scores well on price. However, the charging giant is rated far worse when it comes to taking social responsibility. Confidence in the brand has suffered a clear break in the past year, and customers refer to Tesla in a far less positive way than before.
In comparison, charging operators in the country scored 70.1 points in 2021, 70.8 points in 2022, and 67.3 points in 2023, respectively. For 2024, Tesla Superchargers received 77.6 points, which is substantially higher than the second place, newcomer Uno-X, which received 69.6 points.
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