Tesla is introducing a 'Virtual queuing pilot' to address rare but frustrating issues of congestion and disputes at Supercharger stations. This program aims to manage the order of arrival for charging access at select locations beginning in Q2. The pilot reflects Tesla's strategy to enhance customer experience, especially in busy areas where charging wait times can lead to confrontations among drivers. Additionally, Tesla plans to expand its Supercharger network by over 20% annually to further combat congestion as EV adoption rises and other manufacturers gain access to their chargers.
The new 'Virtual queuing pilot' program aims to improve customer experience at Superchargers by reducing wait times from disputes about charging order.
Tesla is also expanding its Supercharger network by 20% yearly to alleviate congestion and reduce delays at charging stations.
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