J.D. Power's 2025 U.S. Initial Quality Study surveyed nearly 93,000 vehicle owners, revealing insights into consumer satisfaction and automotive reliability. Lexus emerged as the top brand for reliability, followed closely by Nissan in the mass market segment. The survey highlighted growing concerns for plug-in hybrids, which reported the most issues per 100 vehicles. In contrast, traditional gas-powered vehicles exhibited fewer problems. J.D. Power also noted interior design flaws, like the utility of cupholders, indicating a gap between consumers' practical needs and manufacturers' designs.
J.D. Power's U.S. Initial Quality Study highlights Lexus and Nissan for reliability, while showing rising issues with plug-in hybrids.
The survey also reveals how automakers are performing based on a 'problems per 100 vehicles' metric, indicating consumer satisfaction.
A significant rise in reported problems among plug-in hybrids indicates potential concerns as the market for these vehicles grows.
Interior design elements, particularly cupholders, have frustrated drivers, showcasing a disconnect between design and user expectations.
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