Waymo reported the "looping event" that caused a five-minute delay during a ride occurred on December 9 and was resolved in a software update.
Even after the incident, Johns remains uncertain about whether he communicated with a human or AI during the support interaction.
The frustrating experience for Johns was compounded by the lack of a clear explanation from Waymo regarding the circling problem that delayed his ride.
Waymo confirmed all their rider support staff are trained human operators, addressing concerns about whether automated systems were involved during the incident.
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