"For years, car dealerships had a terrible reputation. Pushy sales tactics, confusing pricing, and long hours spent negotiating made the entire experience feel more like a battle than a purchase. Like many buyers, I assumed that avoiding dealerships altogether was the smartest way to buy a car, especially as online platforms and direct-to-consumer models gained popularity. Over time, however, my perspective began to shift."
"After multiple vehicle purchases, service visits, and ownership experiences, I started to recognize the value that traditional dealerships actually provide. Dealerships can give buyers hands-on expertise and logistical support that online sellers struggle to match. Dealerships play a larger role in the car-buying market than they're often given credit for; and in many cases, they make ownership easier, not harder."
Car dealerships developed a poor reputation due to pushy sales tactics, confusing pricing, and lengthy haggling that made buying feel adversarial. Personal ownership and service experiences reveal that dealerships can offer valuable hands-on expertise and logistical support that online sellers struggle to match. Some brands improved buyer experience through no-negotiation pricing while others maintained prolonged trade negotiations. Dealership pain points remain centered on salesperson pressure, lack of transparency, and long wait times. Behind the scenes, data analytics have begun improving inventory management, helping dealerships recover from pandemic-era supply constraints and better align stock with demand.
Read at 24/7 Wall St.
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