"Consumer satisfaction with DC fast charging has improved significantly this year, with a ten-point rise in the JD Power 1,000-point scale to 664, largely due to increased reliability and speed of newer charging stalls."
"Despite the overall improvement in consumer satisfaction with EV charging infrastructure, concerns remain, particularly regarding public level 2 charging, where consumer satisfaction has declined compared to last year."
"Brent Gruber of JD Power emphasizes that while we see positive trends, we should not celebrate prematurely; existing issues and declining satisfaction in certain areas pose an ongoing challenge for EV adoption."
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