Recent complaints have arisen regarding Volvo vehicles outfitted with inferior speakers instead of the promised high-quality brand. When confronted, a dealer was unhelpful, highlighting language barriers and a lack of recognition of product quality discrepancies. In response, Volvo China issued an apology and announced an investigation while affirming their commitment to quality standards. They pledged improved oversight of dealers to ensure customer rights and product integrity, reinforcing their dedication to safety and reliability for consumers.
Confronting the dealer brought little success—the salesperson knew no English and couldn't see the difference between VV and W, refusing a replacement in the process.
Volvo Cars implements a strict full-link traceability management system for original accessories. Every original accessory meets the global unified quality standards.
Volvo Cars has always been customer-centric and committed to providing safe and reliable products and services.
In the future, we will further strengthen the supervision and management of authorized dealers, comprehensively standardize sales service standards and processes.
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