Microsoft manager explains how she pivoted from admin to AI - and doesn't regret her English degree

"Gamification is about integrating game mechanics and motivators, such as storytelling and reward systems, into learning. So I was going to teach people about our products and sell them in a gamified way. I spent about a year getting certifications that taught me about gamification. I upskilled and learned how to create games, what game mechanics are, and what motivates someone when they're learning."

"I've been at Microsoft for a total of 13 years, but for five and a half, I was a contract worker. I graduated from college with a degree focused on English, communications, and marketing. I first landed a job at Microsoft as a contract executive assistant. I stayed in that role for about eight months, then joined the marketing team."

"I stayed in that role for another six years, training the frontline and customer service support to develop the right sales skills. Eventually, I had the opportunity to start gamifying learning about AI. They wanted someone with gamification skills, and my certifications and experience made me the ideal candidate. I didn't know much about AI yet, aside from using it for personal reasons, but transitioning to an AI role was actually faster than pivoting to gamification."

Brit Morenus worked at Microsoft for 13 years, including five and a half years as a contract worker. She graduated with a degree in English, communications, and marketing and began as a contract executive assistant before joining marketing. She obtained a role that required gamification skills and spent about a year earning certifications to learn game design, mechanics, and learner motivation. She proved impact, was hired full-time, and spent six years training frontline and customer service staff. She later applied gamification to AI learning and leveraged her certifications and English degree to understand AI.

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