"Kindness at work can be trained, even if it doesn't come naturally. Reflecting on past kindness makes people more likely to repeat it. Feeling cared for helps managers understand how to care for others."
"Rather than asking managers to become different people, we ask them to notice something they already do-but rarely focus on. In our management meetings, each manager is asked to share a real story: a moment in which they acted with kindness."
"Over time, something subtle shifts. Managers begin to look for these moments in their daily work-because they know they'll be asked about them. And what we look for, we tend to do more of."
"Managers are asked to recall moments in their own lives when they were on the receiving end of kindness. A boss who supported them. A colleague who stepped in."
Kindness in the workplace can be developed, even among those who are not naturally warm. Managers can be trained to notice and share moments of kindness, reinforcing the importance of such behavior. By reflecting on their own experiences of receiving kindness, managers can better understand how to care for others. Small behavioral shifts can lead to significant changes in workplace culture, fostering an environment where kindness is valued and practiced regularly.
Read at Psychology Today
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