While waiting on hold to speak with an agent, a recorded message informed her that WestJet now charges $25 to book economy fares by phone. 'I was fuming,' said Fatovic, who lives just outside of Edmonton.
Airlines often argue that charging fees helps keep base fares low and customers only pay for the added services they want. But many passengers claim they already pay big bucks for flights, so they shouldn't be inundated with extra fees.
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