The U.S. Transportation Department stated that Lufthansa denied boarding to 128 passengers wearing Orthodox Jewish garb, treating them as a group despite being unrelated.
During the incident, passengers reported that flight attendants mentioned the need for masking rules, yet no specific individual was disciplined, raising questions about communication.
The fine imposed on Lufthansa was the largest for civil rights violations, though they were credited $2 million for previous compensations given to affected passengers.
Lufthansa rejected claims of discrimination by the Department but admitted to errors in procedures, which led to the unjust treatment of passengers.
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