Via Rail, after enduring a 10-hour delay and considerable suffering among passengers, has raised urgent questions regarding the absence of passenger rights laws in Canada for rail travelers.
Peloquin's apology highlighted a serious dissatisfaction among travelers, many of whom felt that Help from staff was inadequate and compensation offered was insufficient, raising transparency concerns.
Since 2019, air travel in Canada has been governed by regulations that provide robust passenger rights, prompting customers to demand similar protections for rail travel amid such injustices.
The disparity in rights between air and rail travel in Canada remains stark, with Via Rail's existing compensation framework criticized as inadequate compared to the needs of affected passengers.
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