In a recent ruling, Air Canada was ordered to pay nearly $15,000 to Rejean Landry for arriving at their destination over 24 hours late, only to appeal shortly after.
Experts indicate that airlines frequently prefer to engage in legal battles over compensating customers, signifying a trend towards increased resistance against passenger claims.
After Landry's family faced multiple delays, they ultimately purchased new tickets to Lisbon, which reflects the frustration many travelers face with airlines amid growing operational challenges.
Landry's ordeal highlights a broader issue of airlines neglecting passenger well-being in favor of legal maneuvering, causing many to vocalize their grievances.
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