Yum! Brands, the parent company of several fast-food chains, is collaborating with Nvidia to innovate operations through AI technology. This major partnership aims to enhance customer experiences, streamline processes, and improve efficiency in over 61,000 restaurants, including Taco Bell and Pizza Hut. Key initiatives include AI-powered voice order-taking, computer vision for optimizing drive-thru efficiency, and the use of AI analytics for personalized performance insights. The goal is to leverage their extensive data to develop smarter AI systems that cater to customer needs at drive-thrus and beyond.
At Yum!, we have a bold vision to deliver leading-edge, AI-powered technology capabilities to our customers and team members globally. This partnership with Nvidia will enable us to harness our rich consumer and operational data sets to build smarter AI engines.
The company is deploying Nvidia's tech to improve voice order-taking at drive-thrus and call centers. The system adapts to human speech patterns, understands complex menus and enables a more natural, seamless ordering experience.
AI-driven computer vision technology will help optimize drive-thru efficiency and back-of-house operations and improve labor management through real-time analytics.
Yum! Brands will use AI analytics to generate performance reports, offering managers personalized action plans based on best practices from top-performing locations.
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