Verizon Business Assistant has been launched to help small businesses automate customer interactions through generative AI, enabling instant responses to common inquiries. It aims to alleviate the pressure on small business owners, who often juggle multiple tasks, by providing a digital tool that meets the communication needs of today's customers, especially younger ones. Key features include automated responses, text messaging, insight generation, and human connection for complex questions. By doing so, it promises to save time and boost engagement for small businesses.
"Small business owners are constantly juggling multiple responsibilities and want to use technology to improve operations and better connect with their customers," Iris Meijer, Verizon Business' Chief Product & Marketing Officer, said in a press release.
"Verizon Business Assistant has been designed to alleviate some of that pressure by automating routine customer interactions using AI. It also addresses an increasing customer demand - particularly from younger generations - for easy digital tools to communicate with businesses on simple matters."
There is something of a race to deploy AI in the telecommunications and IT sectors, as elsewhere. Before the announcement of Verizon Business Assistant today, Verizon Business introduced AI Connect in January.
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