"I&O leaders are increasingly looking to AI-based analytics and augmented decision-making, including intelligent automation, to improve operational resilience and responsiveness, address complexity and process increasingly large amounts of data through automation," said Gartner senior director analyst Chris Saunderson.
"Technology providers that offer best-of-breed tools for AI for IT operations (AIOps), application performance monitoring and GenAI will influence IA," he added.
Gartner believes IA will enable GenAI capabilities that deliver improved operations, efficiency and insight generation, optimizing I&O initiatives over the next decade.
Gartner expects that by 2026, 30% of enterprises will automate more than half of their network activities, a significant increase from under 10% in mid-2023.
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