Genie leverages Retrieval-Augmented Generation (RAG) to provide accurate real-time responses and significantly enhance the speed and effectiveness of incident response.
Since its launch in September 2023, Genie has significantly impacted Uber's support teams, answering over 70,000 questions and saving approximately 13,000 engineering hours.
Genie's architecture translates user queries into embeddings to fetch data from a vector database, allowing for accurate response generation based on contextually similar information.
By utilizing RAG, Uber quickly deployed Genie without the extensive example data typically needed for AI model fine-tuning, enhancing efficiency in on-call support.
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