"When Stephen, the SVP of sales at a SaaS company, sat down with his top-performing manager, he expected a routine check-in. Instead, Todd admitted that he felt disengaged and unsupported. With 13 direct reports and responsibility for major clients, Stephen saw firsthand how disengagement at the manager level could cascade into risks for client retention, team morale, and overall performance."
"This isn't an isolated case. Motivation is slipping at a historic pace. Gallup reports global engagement dropped to 21% in 2024, just the second decline in over a decade, draining $438 billion in lost productivity. This time, managers themselves are at the center of the decline. They drive 70% of team engagement, yet they are being squeezed harder than ever-expected to deliver more with less while navigating AI training, role replacement, reorganizations, leaner teams, multigenerational friction, and relentless productivity pressure."
A top-performing manager confessed to feeling disengaged and unsupported, revealing how manager disengagement can cascade into risks for client retention, morale, and performance. Global engagement fell to 21% in 2024, costing productivity at scale, while managers—who drive 70% of team engagement—face increased pressures from AI training, role replacement, reorganizations, leaner teams, multigenerational friction, and relentless productivity demands. Consequences include burnout, resignations, and "hanging-on" managers who are mentally checked out. Many managers lack confidence in people management skills and experience emotional withdrawal. Frontline coaching and scalable systems can support five strategies to reignite manager motivation.
Read at Fast Company
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