What Really Happens When You Return an Online Purchase
Briefly

The dressing room you know bears little resemblance to its luxe progenitors, with wonky mirrors, fluorescent lights, and piles of discarded clothes.
In the past year, one-third to one-half of all clothing bought in the United States came from the internet, with a trend that is accelerating due to pandemic restrictions and shortages.
The explosive growth in online sales has magnified e-commerce's biggest problem: returns, caused by the lack of physical interaction before purchase.
Read at The Atlantic
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