"I called Warren Buffett and said, 'We're probably going to lose $4 a share, and I am not sure when billing is going to come back... But I think what we need to do is take care of our colleagues [and] take care of our customers.'"
"It was a pitch based on Squeri's philosophy that to get ahead of a downturn, businesses must be prepared for the 'upswing' the other side."
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