"He's a corporate dictator who makes every critical decision-and oodles of seemingly noncritical calls too, from the design of the shuttle buses that ferry employees to and from San Francisco to what food will be served in the cafeteria,"
"He was a difficult person, mercurial, incredibly creative, and made sure the screws on all the products were horizontal."
"Micromanaging is what it is. If you're managing as a leader, set the tone. I'm proud to be a micromanager for what a customer sees, feels, and hears,"
"So yes, I do micromanage, but [also] provide leadership. People know what is important."
Micromanagement often carries a reputation for stifling creativity, lowering motivation, and harming productivity. Prominent business leaders have demonstrated that close oversight of product and customer experience can yield exceptional results when combined with clear priorities and strong hires. Steve Jobs exemplified obsessive attention to detail across many decisions, both critical and seemingly trivial. Mickey Drexler credits working with Jobs for reinforcing the value of hands-on leadership, endorsing micromanagement of what customers see, feel, and hear while maintaining a 'no-bozos' hiring policy. Targeted micromanagement paired with decisive leadership and empowered teams can align execution to a compelling customer vision.
Read at Fortune
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