One Starbucks employee noted that the biggest issue isn't complicated orders but understaffing, with sometimes just three employees managing high customer volume.
Mobile orders exacerbate wait times, with the employee stating, 'you could have 20 people place a mobile order at the same time, and then they all come through at once.'
Despite an efficient app ordering system, long wait times remain a grievance, with customers reporting up to 25 minutes for a single drink.
Sky Canaves mentions that while the ordering process is user-friendly, if it takes more than five minutes to fulfill orders, customers find it frustrating.
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