Proactive quality control for lenders: How to navigate market shifts, regulatory changes and improve loan quality

Heightened enforcement at federal and state levels is expected to continue, particularly as the election year concludes and regulators intensify focus on consumer protection.

QC professionals are essential in navigating a landscape affected by fluctuating regulations and operational complexities, ensuring adherence to state-specific guidelines.

Lenders must enhance their quality control practices as critical defect rates spiked, highlighting the need for vigilance amidst improving market conditions.

Regularly tracking customer interactions is crucial for QC teams to ensure compliance and uphold high service standards, particularly for delinquent accounts.

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