How to serve SMBs that are short on time and long on problems feat. Mark Valentino, Head of Business Banking, Citizens - Tearsheet
Briefly

from Tearsheet4 months ago
62% of SMB owners feel their business banking options mirror personal accounts, highlighting the need for banks to differentiate their offerings beyond traditional services.
Tearsheethttps://tearsheet.co/smb-finance/how-to-serve-smbs-that-are-short-on-time-and-long-on-problems-feat-mark-valentino-head-of-business-banking-citizens/
Citizens employs a three-pronged strategy catering specifically to SMBs by actively listening to clients and obtaining feedback to identify and solve the right problems.
Tearsheethttps://tearsheet.co/smb-finance/how-to-serve-smbs-that-are-short-on-time-and-long-on-problems-feat-mark-valentino-head-of-business-banking-citizens/
Their Business Outlook report reveals the significant role of dedicated business bankers, with 83% of insight-driven companies using one, enhancing decision-making and profitability.
Tearsheethttps://tearsheet.co/smb-finance/how-to-serve-smbs-that-are-short-on-time-and-long-on-problems-feat-mark-valentino-head-of-business-banking-citizens/
Businesses seeking faster payment solutions increasingly adopt digital payment tools, such as Venmo and Cash App, indicating a blend of bank services with third-party solutions.
Tearsheethttps://tearsheet.co/smb-finance/how-to-serve-smbs-that-are-short-on-time-and-long-on-problems-feat-mark-valentino-head-of-business-banking-citizens/
Read at Tearsheet
#smb-banking #financial-institutions #client-feedback #business-strategy #payment-solutions
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