""We found that employees worked at a faster pace, took on a broader scope of tasks, and extended work into more hours of the day, often without being asked to do so," the researchers wrote. "Importantly, the company did not mandate AI use (though it did offer enterprise subscriptions to commercially available AI tools). On their own initiative, workers did more because AI made 'doing more' feel possible, accessible, and in many cases intrinsically rewarding.""
""That workload creep can in turn lead to cognitive fatigue, burnout, and weakened decision-making," the researchers satiated. "The productivity surge enjoyed at the beginning can give way to lower quality work, turnover, and other problems.""
Generative AI use led employees to work faster, take on a broader scope of tasks, and extend work into more hours of the day, often voluntarily. The company offered enterprise AI subscriptions but did not mandate AI use. Easier task starts and cognitive boosts from AI made taking on new responsibilities feel possible and intrinsically rewarding. Workload expansion caused employees to work during breaks, nights, and early mornings, eroding personal time. That workload creep produced cognitive fatigue, increased burnout risk, weakened decision-making, and a potential decline in work quality and higher turnover.
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