Proper strategies can help maximize a frontline workforce's productivity, ensuring the right number of employees are deployed to the right places at the right times.
Although they are rich with data, many companies have underinvested in the foundations and optimization tools that would allow them to use that data to plan more effectively.
Newer solutions, such as generative AI (gen AI), can integrate large and disparate data sets to generate fresh capabilities and greater workforce agility.
Solutions should accommodate the unique needs of an organization, the goals of its different business units, and its existing technology architecture.
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