""That cartoon is a great example of someone else defining what became the cultural narrative more so than reality," Nadella told Stripe cofounder John Collison."
""I'd say there are two things that I learned from that entire episode because I always say, look, I'm a consummate insider, right? Anything good and bad about Microsoft of the last 35 years, I lived through them all, and I'm part of it, right?" Nadella said. "So I can't deny any of it. The thing that I felt was, a little bit of that was just we lost our own belief because we lost the narrative.""
""So this doesn't mean, oh, wow, we were all perfect divisions and we were all sort of, you know, in greater harmony. That is not the case," Nadella added. "But you know, in some sense, some of these divisional tensions are real issues that need to have tension, right?""
A 2011 cartoon illustrated internal divisions as rival factions, and that external portrayal shaped wider perceptions and eroded internal confidence. External narratives and memes can define a cultural storyline that diverges from operational reality and lowers employee belief. Organizational leaders must recognize that some divisional tensions are real and can drive productive outcomes when channeled correctly. Social cohesion should not be pursued as an end in itself; market success is the objective. Companies need a culture of inner strength to withstand damaging social memes, to restore confidence, and to orchestrate rivalry so it accelerates performance rather than fragmenting the organization.
Read at Business Insider
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