"It's heartwarming to see how much this shop means to so many people, but it's also absolutely heartbreaking to see that emotion pour out," Franquinha said.
"There's so much magic that lives within these four walls and in that garden, and the thought and idea of trying to recreate that just didn't seem possible," he said.
"To the frequent visitors at the back counter seeking advice. To the families that made it a tradition to get your Christmas tree from us... You have been the heartbeat of our existence," a post on their website reads.
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