The Brooklyn Dumpling Shop has opened its first store in Brooklyn at Barclays Center, bringing its innovative, tech-driven dumpling concept home. Founded by figures from the Brooklyn Chop House, the brand has expanded rapidly to 12 locations and tapped into the frozen food market. Despite facing online criticism about its Brooklyn roots, CEO Jeff Galletly reassures that the connections are strong. Utilizing automation for ordering, the shop maintains a commitment to hospitality, ensuring human staff remain integral to the experience, merging technology and personal service seamlessly.
The opening of the first Brooklyn location drew criticism from some Brooklynites online who questioned the validity of their connection to the borough, but Brooklyn Dumpling Shop CEO Jeff Galletly says the chain's link to Kings County runs deep.
Galletly stressed that despite the high-tech setup, human employees remain central to the operation. At our core, something that remains paramount to us is a spirit of hospitality.
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