As Customer Care Manager, you play a crucial role in ensuring customer satisfaction and loyalty by providing exceptional support and service for our customers. You act as the main point of contact for customers, resolving issues and implementing effective solutions quickly.
Key responsibilities include customer support through email from Monday to Friday, proactive customer relationship management for feedback collection and process optimization to enhance efficiency.
You evaluate customer support processes continuously, identify areas for improvement, implement strategies for streamlining workflows, and suggest enhancements to product features or services based on customer feedback and market trends.
Requirements for the role include proven experience in customer service or customer care management, particularly in a B2B environment, a customer-oriented mindset, and familiarity with CRM software such as Salesforce.
#customer-care-manager #customer-support #relationship-management #process-optimization #crm-software
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