In early 2025, Starbucks implemented a policy change impacting access to complimentary water, stipulating that free water is only available to paying customers. This shift aims to streamline service and mitigate the issue of non-paying customers asking for free drinks at the barista station. Starbucks representatives indicated that this new approach reflects standard practices seen in many cafes and restaurants where water is provided alongside a purchase. Baristas retain discretion to assess each situation, fostering a customer-friendly environment while adhering to the new code of conduct.
According to Starbucks, the policy has primarily arisen from people requesting free water from the hand-off plane. Our baristas are always empowered to assess each situation and make the moment right for our customers.
Our approach to water is like how most cafes and restaurants operate and goes hand-in-hand with our code of conduct. You receive water once you've ordered at the counter or as you sit in a café.
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