Austin Energy's Customer Assistance Program target is to enroll 90% of eligible customers after increasing participation from 37.5% to 71% through enhanced outreach and automatic enrollment methods, offering 10-15% bill discounts.
Partnerships with state programs like Medicaid, SNAP, and CHIP have boosted program participation, with plans for future expansion through collaboration with the Austin Independent School District for automatic enrollment.
Austin Energy is engaging with schools like the Austin Independent School District for potential automatic enrollment in the CAP program, facing preliminary data sharing and cybersecurity concerns before further progress.
#austin-energy #customer-assistance-program #low-income-customers #partnerships #automatic-enrollment
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