Some vulnerable residents can't use Austin Energy's program
Complex application process for Austin Energy's Medically Vulnerable Registry program needs improvement.
About 70% of applications were denied due to delays in document submission.
Austin Energy on track on its goals for assisting low-income customers - Austin Monitor
Austin Energy aims to enrol 90% of eligible low-income customers in their Customer Assistance Program by leveraging partnerships with state assistance programs and schools.
Some vulnerable residents can't use Austin Energy's program
Complex application process for Austin Energy's Medically Vulnerable Registry program needs improvement.
About 70% of applications were denied due to delays in document submission.
Austin Energy on track on its goals for assisting low-income customers - Austin Monitor
Austin Energy aims to enrol 90% of eligible low-income customers in their Customer Assistance Program by leveraging partnerships with state assistance programs and schools.