'Most people are good': How a stranger's words became a family mantra
Briefly

Caitlin Shetterly's flight experience in March 2014 led to a life-changing conversation with a kind stranger who reminded her that 'Most people are good.' His compassionate words alleviated her anxiety about flying, which she had felt since the 9/11 attacks. Since then, this mantra has become pivotal in her family's approach to life and challenges, especially in raising her sons to view the world positively. Following a recent tragedy in their community, her husband reiterated this phrase to comfort their son, showcasing its lasting impact on their family values and resilience.
When we were up in the air, I told him how nervous I get when I fly, especially since 9/11. He looked right into my eyes and said, 'Most people are good.' It was like a reset button for me.
This calm just washed over me, and I felt myself totally relinquish the anxiety I was feeling about flying. It's such a powerful statement that’s become a family mantra.
Over the years, those four words have transformed how we teach our sons to think about the world and strangers, especially in times of tragedy.
When the tragedy struck nearby, I overheard Dan reassuring our son saying, 'Most people are good,' which encapsulates how impactful that phrase has become in our family.
Read at www.npr.org
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