In a story from the My Unsung Hero series, Claire Burnside Och recalls an experience from her college days as a waitress, where a man at her table graciously handled her mistake of breaking a cork while serving expensive wine. Instead of being annoyed, he reassured her, poured himself a glass despite the cork bits, and normalized the situation. This encounter deeply impacted her, influencing how she addresses mishaps with her children today, emphasizing understanding and kindness over frustration.
When my two young daughters break something by accident, I let them know that it's just a mistake; they don't need to worry.
He placed his hands on the bottle, leaned over, and said gently, 'I got it.', diffusing my panic in that moment.
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