Zendesk is revolutionizing customer engagement by integrating AI capabilities that allow AI agents to work autonomously or alongside human agents, enhancing overall efficiency.
With the introduction of the voice AI agent, Zendesk aims to facilitate natural conversations, making AI assistance more accessible for 24/7 customer support via phone.
The new AI agent builder empowers clients to customize AI agents, ensuring that their responses reflect the company's brand voice and values.
Enhancements to the agent copilot service will provide proactive recommendations and insights, allowing human agents to address more complex customer issues effectively.
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