Wyze's Palona chatbot serves as a personalized sales agent, utilizing various large language models, including a supervisory model to maintain focus on the brand. Designed with emotional intelligence, it engages users with humor and persuasive language. This wizard-themed chatbot not only recommends Wyze products but also offers competitive comparisons. Its memory feature enables it to remember customer preferences, enhancing future interactions. The company's strategy targets younger consumers who appreciate conversational interfaces, aiming to set a new standard in customer service and sales.
The tech is powered by several large language models, but the company has a separate patent-pending model that acts as a supervisor for all conversations.
Palona is built with an 'emotional intelligence' language model designed to be effective in sales, familiar with humor, messaging etiquette, and 'gentle persuasion.'
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