"We value the feedback from Xbox Insiders for this preview experience and any feedback received will be used to improve the Support Virtual Agent," says Megha Dudani, senior product manager lead at Xbox.
This Xbox chatbot will appear as an AI character that animates when responding, or as a colorful Xbox orb, as part of a larger effort inside Microsoft to apply AI to its Xbox platform and services.
Microsoft has largely focused on the developer side of AI tools so far, but that's clearly changing with the introduction of a support chatbot.
I reported earlier this year that Microsoft is also working on bringing AI features to game content creation, game operations, and its Xbox platform and devices, including AI-generated art.
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