Verizon sees early success using generative AI to answer questions from business customers
Briefly

from Business Insider7 months ago
Verizon leverages generative AI to prompt agents on issue handling and summarize customer calls, easing workload and enhancing service efficiency.
Business Insiderhttps://www.businessinsider.com/verizon-is-using-generative-ai-to-streamline-business-relationships-2024-7
The AI tools help identify patterns in complex business inquiries, assisting agents in resolving problems promptly to elevate customer satisfaction levels.
Business Insiderhttps://www.businessinsider.com/verizon-is-using-generative-ai-to-streamline-business-relationships-2024-7
Read at Business Insider
#generative-ai #customer-service #technology-solutions #business-communications
[
|
]