The UK's National Audit Office, led by Gareth Davies, has called for better use of technology to enhance productivity and public services, particularly as the economy continues to struggle post-COVID-19. In an upcoming speech, Davies will outline key fundamentals needed to address productivity issues faced by public services, including NHS figures indicating an 8% drop in hospital productivity since the pandemic. He emphasizes that while demand for services is rising, leveraging AI could significantly benefit the public sector by streamlining routine tasks and improving service efficiency.
"Take one example of acute hospital productivity. Figures from NHS England in May last year showed it was still 8 percent lower in 2023/24 than before the pandemic, and much work is under way to address this."
"The question is not whether AI will make a difference to productivity but how to maximize the benefits whilst managing the risk."
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