The next 25 years are expected to see Gen AI revolutionizing business and consumer interactions, building on the rapid technological changes initiated since 2000. Reported by frog, part of Capgemini Invent, the insights outline how consumer fatigue from screens and a desire for sustainability will shape trends. The report suggests that as agentic AI evolves, it will replace traditional loyalty programs and encourage more human-centered designs to meet the changing needs and preferences of consumers, highlighting the need for businesses to prepare for these transformations.
Gen AI is poised to shape business and consumer trends over the long term, helping companies meet changes in customer preferences as they outgrow the trends of the past quarter-century.
Our goal was to get a sense of which currently siloed areas may mesh in the coming years, and what challenges businesses need to be ready to face.
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